Shipping Policy

At SUNNAC, we are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how your orders are processed and delivered.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Timeline

Standard delivery typically takes 3–7 business days, depending on your location. Delivery times may vary during peak seasons or due to unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email or message with tracking details, allowing you to monitor your shipment.

5. Delivery Attempts

Our delivery partners may make multiple delivery attempts. Please ensure that someone is available to receive the package at the provided shipping address.

6. Incorrect Address

Customers are responsible for providing accurate shipping information. SUNNAC is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

7. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to weather conditions, logistics issues, public holidays, or other factors beyond our control.